Natural Weight Management

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Shipping Terms

A flat delivery charge of NZ$5.95 New Zealand wide applies to all orders. We will deliver the products you order to the address you specify as the shipping address when you place your order. You are responsible for ensuring the correct delivery address when you place the order. We assume no responsibility for delivery to an incorrect address. You must reorder and bear the cost to resend the product where an incorrect delivery address has been supplied.

We will endeavour to dispatch your order by the next working day subject to stock availability. Products will only be shipped after payment has been received. A delivery cannot be stopped once it has been dispatched or picked up by our courier providers. Delivery time within New Zealand is generally 2-3 working days with the exception of rural deliveries which may take longer.

We reserve the right to refund the purchase price in such instance where an item is lost or, in our sole opinion, the product cannot be delivered to the specified shipping address.

Note: If you request your order to be left by the courier without obtaining your acknowledgement of receipts, we will not be responsible for any loss or non-delivery of your order.

International Orders

Freight & Handling charges for an international order depend on the following:

  • the country of delivery;
  • the weight of the products ordered; and
  • the type of delivery (Economy, Air or Express).

We will email and confirm with you the freight & handling charges of an international order before we process the order.  International delivery times vary depending on the destination.

Important Note for International orders: Please check with your local customs with respect to customs/import duties and other requirements or restrictions on the product you intend to purchase before you proceed to place your order. You are responsible for complying with the requirements of your local customs for product you purchase. We will not be responsible for any additional costs you may incur to comply with your local customs clearance and requirements.



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